AI Disclosure

Written against primary sources — the FCC's February 2024 TCPA declaratory ruling, its 2024 AI-call NPRM, California SB 1001 and AB 2905, and the Utah AI Policy Act. Note the FCC disclosure rules are proposed, not final; this page adopts them anyway as the stricter standard. This is research, not legal advice, and has not been reviewed by an attorney. AI-voice rules are changing quickly — have counsel confirm before launch.

Effective date: May 27, 2026 · Last updated: July 20, 2026

PM Solutions Hub uses an artificial-intelligence voice agent to place and answer telephone calls on behalf of contractor clients. This page explains what that means for anyone who receives one of those calls.

You will always be told. Our voice agent identifies itself as an AI assistant at the start of every call, before any questions are asked — regardless of which state you are in or whether the law where you live requires it.

1. What the agent is

Calls placed by our service use a synthetic, artificial voice generated by software. It is not a recording of a person and it is not a person. It can hold a conversation, answer questions about a contractor's services, ask about your project, and book an appointment.

2. How it identifies itself

At the beginning of each call the agent states that it is an AI assistant and names the contractor it is calling on behalf of. If you ask at any point whether you are speaking with a person or a machine, it will tell you plainly that it is an AI. It will never claim to be human.

3. Reaching a human

You can ask to speak with a person at any time. The call will be transferred to the contractor's team, or your details and request will be passed to them for a callback. You are never required to interact with the AI to reach a human being.

4. Consent to be called

Calls using an artificial or prerecorded voice to a mobile number require your prior express consent, and where the call includes advertising or telemarketing, that consent must be in writing. We place calls only where consent has been obtained — most commonly because you submitted an enquiry, requested a quote, or asked to be contacted.

Where consent is collected for calls that may use an AI voice, that fact is disclosed at the point consent is requested, not only at the start of the call.

5. Stopping calls

Tell the agent you do not want to be contacted again, or contact us directly, and your number is suppressed across our system — including for the contractor on whose behalf we called. You may also ask to be added to a contractor's internal do-not-call list, which we honour.

6. Recording

Calls may be recorded for quality and training purposes. Where recording is used, it is disclosed at the start of the call. Some states require the consent of every party to a call before it may be recorded; where that applies, we obtain it before recording. If you do not consent to being recorded, say so and the call will continue without recording or be transferred.

7. What the agent does with what you say

Information you give during a call — the nature of your project, the condition of your roof, your availability, whether an insurance claim is involved — is passed to the contractor you contacted so they can prepare for your appointment. It is handled in line with our Privacy Policy and is not sold.

8. Decisions

The agent does not make credit, insurance, employment, housing, or other consequential decisions about you. It gathers information and schedules appointments. Pricing and scope are determined by the contractor, not the agent.

9. The rules this is written to

We disclose in every call rather than only where a specific rule compels it. The framework this is built against includes:

  • Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227(b). In a February 2024 Declaratory Ruling the Federal Communications Commission confirmed that AI technologies generating human-sounding voices fall within the Act's restriction on calls using an "artificial or prerecorded voice," so such calls to mobile numbers require prior express consent.
  • FCC proposed AI-call rules (2024 Notice of Proposed Rulemaking). The Commission has proposed defining "AI-generated calls" and requiring disclosure both at the point of obtaining consent and at the start of each call. These remain proposed rather than final — we follow them as our operating standard regardless.
  • California Bot Disclosure Act (SB 1001), requiring clear and conspicuous disclosure when a bot communicates with a person in California to incentivise a commercial transaction, and AB 2905, addressing calls that use an artificial voice.
  • Utah Artificial Intelligence Policy Act (as amended in 2025), requiring disclosure of generative AI use on request and in high-risk interactions.
  • State call-recording laws, including the all-party consent statutes in Pennsylvania and a number of other states.

10. Contact

Questions about how we use AI, or a request to be removed: pierce@pmsolutionshub.com or (610) 741-9414.